WORKING HOURS: 5-day work week, 8-hour shift, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm (Monday to Friday) / 9.00am to 5.00pm (Saturday)

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DUTIES & RESPONSIBILITIES:

• Coordinate day-to-day tour operations and travel arrangements.
• Prepare itineraries, quotations, and package costing.
• Source and liaise with suppliers to obtain competitive rates and service confirmations.
• Make and manage bookings for flights, hotels, transportation, attractions, meals, and guides.
• Prepare operational documents such as vouchers, rooming lists, and travel files.
• Coordinate group tours, FIT bookings, incentive trips, and special requests.
• Monitor booking status and ensure timely confirmations.
• Handle operational changes and customer requests before and during travel.
• Maintain accurate product information and supplier databases.
• Support new product development and promotional campaigns.

ACCOUNTABILITIES:

• Execute daily operational tasks accurately and on time.
• Prepare quotations, itineraries, bookings, and travel documents.
• Coordinate effectively with suppliers and internal departments.
• Maintain accurate booking, product, and supplier records.
• Deliver quality customer service and resolve routine operational issues.
• Support product development and continuous improvement initiatives.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma or bachelor’s degree in Tourism, Hospitality, Business, or a related field.
• Minimum 5 years of experience in travel operations, tour coordination, or customer service.
• Experience in airline reservation systems (GDS) is an advantage.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

REQUIRED SKILLS & COMPETENCIES:

• Good communication and coordination skills.
• Knowledge of travel operations and booking procedures.
• Ability to prepare itineraries, quotations, and travel documents.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Customer service and problem-solving skills.
• Proficient in Microsoft Office and basic travel systems.